Certification Information

Section III - Employee & Labour Relations

  • EMPLOYEE AND LABOUR RELATIONS

    Employee Relations Practices
    RPC:94 Creates an organizational climate conducive to constructive employee & labour relations.
    94.01 Change management practices
    94.02 The behaviour of individuals, groups, and organizational units
    94.03 Methods of creating interpersonal effectiveness
    94.04 Conflict management techniques
    94.05 Relevant legislation and regulations
    94.06 Labour relations concepts and practices
    94.07 Interests of various stakeholders
    94.08 Organization culture and values
    94.09 Industry best practices
    94.10 The organization’s strategic business plan
    94.11 Principles of effective employee relations (including employee involvement, communication, recognition, diversity management, progressive discipline, etc)
    RPC:95 Creates and facilitates joint employer/employee committees.
    95.01 Relevant legislation and regulations
    95.02 Employee involvement techniques
    95.03 Program development and evaluation
    95.04 Participative decision making processes and techniques.
    95.05 Strategies to identify common goals and interests
    95.06 Methods of creating interpersonal effectiveness
    95.07 Organization culture and values
    95.08 Change management practices
    RPC:96 Provides support and expertise to managers and supervisors with respect to managing people.
    96.01 Standards of professional practice
    96.02 Management and supervisory techniques
    96.03 Principles of effective employee relations (including employee involvement, communication, recognition, diversity management, progressive discipline, etc)
    96.04 Organizational structure and workflow processes
    96.05 Department goals and objectives
    96.06 The behaviour of individuals, groups, and organizational units
    96.07 Motivation and attitude theories and applications
    96.08 Recognition and reward systems
    96.09 Communication theories, tools, techniques, and processes
    96.10 Group dynamics and team building processes
    96.11 Leadership theories and practices
    96.12 Methods of creating interpersonal effectiveness
    RPC:97 Provides advice and counseling for employees.
    97.01 Interviewing techniques
    97.02 Organization polices and procedures
    97.03 HR programs
    97.04 Relevant legislation and regulations
    97.05 Counseling techniques
    97.06 Communication theories, tools, techniques, and processes
    97.07 Collective agreements
    97.08 Outside service providers; Availability of internal and external resources
    97.09 Organization culture and values
    97.10 Conflict management techniques
    97.11 Problem solving techniques
    97.12 The relationship between employee wellness and productivity
    97.13 Employee and Family Assistance Programs (including referral, assessment, counseling, traumatic incident debriefing, limits on service)
    97.14 Stress management concepts and practices.
    97.15 Methods of creating personal effectiveness
    97.16 Standards of professional practice
    RPC:98 Defines, establishes appropriate terms, conditions and employment programs to meet organizational goals.
    98.01 Relevant legislation and regulations
    98.02 Availability of internal and external resources
    98.03 Principles of policy formulation
    98.04 Industry best practices
    98.05 Organization culture and values
    98.06 Needs analysis
    98.07 Strategic HR management
    98.08 The organization’s strategic business plan
    RPC:99 Provides advice on issues relating to labour and employee relations including hiring, discipline, and termination.
    99.01 Collective agreements
    99.02 Principles of effective employee relations (including employee involvement, communication, recognition, diversity management, progressive discipline, etc)
    99.03 Methods of creating interpersonal effectiveness
    99.04 Relevant legislation and regulations
    99.05 Standards of professional practice
    RPC:100 Researches, develops, and implements HR policies.
    100.01 Principles of policy formulation
    100.02 Benchmarking
    100.03 The identification, assessment, development, implementation and, maintenance of effective systems of managing HR information
    100.04 Procedures for information collection, manipulation, and analysis
    100.05 Research methods and designs (including measurement of HR)
    100.06 Measurement and assessment tools and techniques (and their limitations)
    100.07 Statistical analyses and evaluation
    100.08 Strategic HR management
    RPC:101 Provides advice on the application of HR policies, procedures and practices.
    101.01 Collective agreements
    101.02 Current policies and procedures
    101.03 HR functions and practices
    101.04 Relevant legislation and regulations
    101.05 Standards of professional practice
    101.06 Methods of creating interpersonal effectiveness
    Conflict Resolution
    RPC:102 Analyzes and provides advice on employment rights and responsibilities.
    102.01 Relevant legislation and regulations
    102.02 Organization policies and procedures
    102.03 Information sources such as other organizations, publications, and associations
    102.04 Theories and practices for protection of individuals and groups
    102.05 Collective agreements
    102.06 Standards of professional practice
    RPC:103 Effectively handles disagreements and conflicts.
    103.01 Conflict management techniques
    103.02 Communication theories, tools, techniques, and processes
    103.03 Methods of creating interpersonal effectiveness
    103.04 Group dynamics and team building processes
    103.05 Organization culture and values
    RPC:104 Develops policies and procedures for ensuring a respectful and inclusive workplace.
    104.01 Relevant legislation and regulations
    104.02 Organization culture and values
    104.03 Industry best practices
    104.04 Theories and practices for protection of individuals and groups
    104.05 Techniques in managing workforce diversity
    104.06 conflict management techniques
    104.07 Standards of professional practice
    104.08 Change management
    RPC:105 Recommends and/or initiates actions in response to known or suspected incidents of misconduct.
    105.01 Relevant legislation and regulations
    105.02 Organization policies and procedures
    105.03 Progressive discipline practices
    RPC:106 Takes appropriate actions at the organizational level in response to known or suspected complaints and conflicts.
    106.01 Conflict management techniques
    106.02 Relevant legislation and regulations
    106.03 Alternate dispute resolution methods
    106.04 Organization policies and procedures
    106.05 Investigative procedures
    106.06 Theories and practices for protection of individuals and groups
    106.07 Techniques to minimize the threat of workplace violence
    106.08 Privacy of information issues
    106.09 Methods of creating interpersonal effectiveness
    RPC:107 Ensures appropriate dispute resolution mechanisms are in place.
    107.01 Conflict resolution methods and procedures
    107.02 Relevant legislation and regulations
    107.03 Alternate dispute resolution methods
    107.04 Industry best practices
    107.05 Change management techniques
    RPC:108 Identifies strategies for the application of appropriate corrective action.
    108.01 Conflict resolution methods and procedures
    108.02 Relevant legislation and regulations
    108.03 Change management techniques
    108.04 Alternate dispute resolution methods
    108.05 Organization culture and values
    108.06 Progressive discipline practices
    108.07 Management and supervisory practices
    Labour Relations & Collective Bargaining
    RPC:109 Provides advice on the establishment, continuation and termination of bargaining rights.
    109.01 Relevant legislation and regulations
    109.02 Structure of unions
    109.03 Organizing tactics of unions
    109.04 Labour relations concepts and practices
    109.05 Collective bargaining processes and issues
    109.06 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    109.07 The rights and responsibilities of management and labour during the processes of organizing and negotiation
    109.08 Organization climate and employee relations issues
    RPC:110 Prepares the organization for collective bargaining.
    110.01 Economic climate
    110.02 Organization’s history of collective bargaining
    110.03 The organization’s philosophy on compensation
    110.04 The organization’s financial status
    110.05 Collective bargaining process
    110.06 Relevant legislation and regulations
    110.07 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    110.08 Organization’s labour relations climate, historical and current issues
    110.09 The effects of collective bargaining on corporate issues (e.g., wages, productivity, and management processes)
    110.10 The rights and responsibilities of management and labour during the processes of organizing and negotiation
    110.11 Possible outcomes of contract negotiations (e.g., impasse, conciliation, mediation, arbitration and work stoppage
    110.12 Competitiveness of current wages, benefits and other collective agreement provisions
    RPC:111 Formulates bargaining strategies consistent with the short and long-term needs of the organization.
    111.01 Elements of strategy formulation
    111.02 Key organization issues
    111.03 History of union (and organization’s) strategies and previous bargaining outcomes
    111.04 Organization’s strategic plan
    111.05 Relevant legislation and regulations
    111.06 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    111.07 The process of collective bargaining
    111.08 History of the relationship between the organization and the union
    111.09 The effects of collective bargaining on corporate issues (e.g., wages, productivity, and management processes)
    111.10 The rights and responsibilities of management and labour during the processes of collective bargaining
    111.11 Key issues and positions of the union
    111.12 Possible outcomes of contract negotiations (e.g., impasse, conciliation, and the legal strike) mediation, arbitration and work stoppage
    111.13 Potential productivity and profitability outcomes under changing labour circumstances.
    111.14 The current political environment
    RPC:112 Collects and presents information required for decision-making in the bargaining process.
    112.01 Current and historical bargaining issues and positions of the union and organization
    112.02 Industry bargaining patterns
    112.03 Sources of information available
    112.04 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    112.05 The process of collective bargaining
    112.06 The effects of collective bargaining on corporate issues (e.g., wages, productivity, and management processes)
    112.07 The rights and responsibilities of management and labour during the processes of negotiation
    112.08 Potential productivity and profitability outcomes under changing labour circumstances.
    112.09 Decision making theories
    112.10 Research methods
    112.11 Methods for costing collective agreement proposals
    112.12 Relevant industry comparisons of wages, benefits and other contract provisions
    RPC:113 Coaches the bargaining team through all phases of the collective bargaining process.
    113.01 Relevant legislation and regulations
    113.02 Negotiation strategy
    113.03 Union philosophies and internal union politics
    113.04 The dynamics of power
    113.05 Communication theories, tools, techniques, and processes
    113.06 Concepts and processes of politics and conflict
    113.07 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    113.08 The process of collective bargaining
    113.09 The effects of collective bargaining on corporate issues (e.g., wages, productivity, and management processes)
    113.10 The rights and responsibilities or management and labour during the processes negotiation
    113.11 Possible outcomes of contract negotiation (e.g., impasse, conciliation, mediation, arbitration and work stoppage)
    113.12 Potential productivity and profitability outcomes under changing labour circumstances
    113.13 Current and historical bargaining issues and positions of the union and organization
    113.14 Methods of creating interpersonal effectiveness
    RPC:114 Provides advice on interest arbitration.
    114.01 Relevant legislation and regulations
    114.02 Contract provisions
    114.03 Arbitration process
    114.04 Negotiation strategy
    114.05 Union philosophies and internal union politics
    114.06 Current and historical bargaining issues and positions of the union and organization
    114.07 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    114.08 The process of collective bargaining
    114.09 The rights and responsibilities or management and labour during the processes of negotiation and arbitration
    114.10 Relevant industry comparisons of wages, benefits and other contract provisions
    114.11 Arbitration decisions and jurisprudence
    RPC:115 Provides advice on the interpretation of the collective agreement.
    115.01 Context and content of collective agreement
    115.02 Arbitration jurisprudence
    115.03 History of grievances of contract provisions
    115.04 Relevant legislation and regulations
    115.05 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    115.06 Labour relations climate and the current relationship between the union and the organization
    115.07 Collective agreement administration
    RPC:116 Provides consultation and risk assessment in arbitration.
    116.01 Arbitration jurisprudence
    116.02 Arbitration process
    116.03 Acceptable arbitrators
    116.04 Concepts and processes of politics and conflict
    116.05 Relevant legislation and regulations
    116.06 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    116.07 The process of collective bargaining
    116.08 The rights and responsibilities of management and labour during the processes of negotiation and arbitration
    116.09 Current issues and bargaining positions of the union and organization
    116.10 Current political climate
    RPC:117 Anticipates and prepares the organization for work disruptions and return to work.
    117.01 Applicable dispute resolution mechanisms for work stoppages
    117.02 Relevant legislation, regulations, and third party investigative procedures
    117.03 Critical organizational operations
    117.04 Previous work stoppage(s) and organizational plans and responses
    117.05 Industry best practices regarding employee compensation, safety and security during work stoppages
    117.06 Organizational resource availability (e.g., finances, time)
    117.07 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    117.08 The process of collective bargaining
    117.09 The effects of work stoppages on corporate issues (e.g., wages, productivity, and management processes)
    117.10 The rights and responsibilities of management and labour during a work stoppage
    117.11 Assessment and forecasting techniques for HR Requirements to maintain essential operations
    117.12 Strategies for building positive employee, union and employer relationships in the aftermath of a work stoppage
    117.13 Risk assessment techniques
    RPC:118 Guides the organization in response to legal and illegal job actions.
    118.01 Applicable dispute resolution mechanisms for work stoppages
    118.02 Relevant legislation, regulations, and third party investigative procedures
    118.03 Jurisprudence
    118.04 Previous work stoppage(s) and organizational plans and responses
    118.05 Industry best practices regarding employee compensation, safety and security during work stoppage situations
    118.06 Organizational resource availability (e.g., financial, time)
    118.07 Institutions and processes (both regulatory and non-regulatory) that govern the relationship between employers and employees
    118.08 The process of collective bargaining
    118.09 The effects of work stoppages on corporate issues (e.g., wages, productivity, and management processes)
    118.10 The rights and responsibilities of management and labour during the processes of negotiation and work stoppages